Privacy Policy
Last updated: October 2025
GoGo Taxi is committed to protecting your privacy and handling your personal data in a transparent, secure and lawful way. This Privacy Policy explains how we collect, use, store and protect your information when you use our taxi services, school transport services, recruitment services, website, or contact us.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Information We Collect
We may collect the following types of personal information:
1.1. Customers & Passengers
Name
Address and contact details (phone, email)
Pickup and drop-off locations
Journey details and travel requirements
Payment information (handled securely via third-party processors)
Special requirements (SEND, mobility needs, escort requirements)
1.2. Children’s Transport (School Transport)
For school contracts, we may receive additional information from local authorities or parents, such as:
Child’s name, age, and school
Emergency contacts
Special educational needs or mobility needs
Health or accessibility information required for safe transport
We only collect what is necessary to provide the agreed service.
1.3. Job Applicants
For drivers, passenger assistants, and staff:
Full name and contact details
CV, work history and qualifications
Driving licence details
DBS check status
Right-to-work documentation
References
1.4. Website & Communications
Cookies and analytics data
Enquiry form information
IP address and device information
2. How We Use Your Information
We use your information to:
Provide taxi and transport services
Carry out school transport contracts
Communicate about bookings and enquiries
Manage driver and passenger assistant schedules
Meet safeguarding and safety responsibilities
Process job applications
Comply with legal and local authority obligations
Improve our website and services
We do not sell or share your data with third parties for marketing.
3. Legal Basis for Processing
We process your data under one or more of the following legal bases:
Contract – to provide transport services you booked
Legal obligation – safeguarding, HMRC requirements, licensing
Public task – for services deliverd on behalf of Hampshire County Council
Consent – where needed (e.g., marketing communications)
Legitimate interest – operating and improving our services
4. Sharing Your Information
We may share data with:
Hampshire County Council Children’s Transport Team
Schools, parents or guardians (when relevant)
Licensed drivers and authorised passenger assistants
Payment processors
Law enforcement or regulatory bodies (if legally required)
We only share the minimum information necessary.
5. How We Store and Protect Your Data
We take reasonable technical and organisational measures to keep your data secure, including:
Encrypted devices and secure systems
Restricted access for authorised staff only
Secure storage of hard-copy documents
Regular data protection training for staff
GDPR-compliant record handling
6. How Long We Keep Your Data
We retain data only as long as necessary:
Transport booking records: 6 years
School transport records: per council contract requirements
Job applications: normally 12 months
Staff records: 6 years after employment ends
Financial records: 6 years (legal requirement)
7. Your Data Rights
You have the right to:
Access your personal data
Correct incorrect information
Request deletion (in certain cases)
Object to processing
Restrict processing
Request data portability
Withdraw consent (where applicable)
To make a request, contact us at the details below.
8. Cookies
Our website may use cookies for:
Analytics (e.g., visitor numbers)
Functionality (e.g., remembering form info)
You can disable cookies through your browser settings.
9. Contact Us
If you have any questions about this Privacy Policy or want to exercise your rights, please contact:
GoGo Taxi
Email: enquiries@gogotaxi.co.uk
Phone: 01252413221
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.